Alot of the people that haven't been replied to, don't take it to heart. Hawke is a very busy man. He works very hard at what he does and if he hasn't responded to you, its because of how busy he has been. Like I said to another kid in this thread. Don't get discouraged. He can't reply and send packages out to everyone.
He's a Marketing and Promotions manager...most people in that Position have 1 cd a year to get ready for. He has to get ready for a nationwide tour, 7 upcoming cd's, and a DVD. Even if we don't get promo item's for each release, there is still alot of behind the scenes work that he does to promote them.
Even if you don't get a response you should just take into consideration all the hard work he does and how busy and hectic his schedule probably is.