I just got this from my relative that works for US Bank . . .
Now I'm sure we've all heard the stories of insane fees from all of
the large banks. There's websites dedicated to each of the largest
banks bad mouthing them for the fees they charge and the manner in
which they charge them. This is my story.
I was moving money from a savings account over to our checking and
then moving it out of the checking. I was trying to keep the money
separate from our checking as this was not our every day money, but
our rainy day money. Over the course of the month of January I moved
money between bank accounts 9 times. On the day that our statement is
created, all of the sudden there is a $45 withdrawal charge on the
savings account. No description, just a charge. I went to the US
Bank branch in the tower downtown to "discuss" the charge with the
bank.
After waiting for 20 minutes in their 30 year old furniture and
watching the branch manager walk past me to talk to a business banking
client, I was helped by a "personal banker". It was explained to me
that in the disclosure on the savings account its written that there
is a limit to 6 transfers per statement period. I asked why the
website didn't notify me when I had reached my limit or passed my
limit the first time. Of course there are no answers other than,
"this is a non-refundable fee". I asked to speak to the manager, the
"personal banker" talked to the manager and then informed me that they
were firm on the fees. I immediately withdrew the entire balance of
our accounts and will never bank with them again.
This was an eye opener for me. A company who through the entire
economic crisis, largely created by banks, maintained that they were a
"safe" bank and a "good" bank just stole $45 from me, an employee.
This is a company that just got done telling me at the all employee
event about our company slogan "All of US serving you". They talk
about 5 star service. This is how they treat their employees, how
would they treat a regular person that walks into the branch off the
street?
The eye opener is that I work for a piece of shit conglomerate bank
that will step on me just as fast as anyone. I suppose it is a useful
lesson to know how people think of you, but it doesn't feel good. My
recommendation, as an employee and an ex-customer, never bank with
this bank. Now I will draft this all in a letter, while on company
time and printed on company paper with a company printer, and see what
response I get when I send a formal complaint to the headquarters in
Minneapolis. Wish me luck.
Now I'm sure we've all heard the stories of insane fees from all of
the large banks. There's websites dedicated to each of the largest
banks bad mouthing them for the fees they charge and the manner in
which they charge them. This is my story.
I was moving money from a savings account over to our checking and
then moving it out of the checking. I was trying to keep the money
separate from our checking as this was not our every day money, but
our rainy day money. Over the course of the month of January I moved
money between bank accounts 9 times. On the day that our statement is
created, all of the sudden there is a $45 withdrawal charge on the
savings account. No description, just a charge. I went to the US
Bank branch in the tower downtown to "discuss" the charge with the
bank.
After waiting for 20 minutes in their 30 year old furniture and
watching the branch manager walk past me to talk to a business banking
client, I was helped by a "personal banker". It was explained to me
that in the disclosure on the savings account its written that there
is a limit to 6 transfers per statement period. I asked why the
website didn't notify me when I had reached my limit or passed my
limit the first time. Of course there are no answers other than,
"this is a non-refundable fee". I asked to speak to the manager, the
"personal banker" talked to the manager and then informed me that they
were firm on the fees. I immediately withdrew the entire balance of
our accounts and will never bank with them again.
This was an eye opener for me. A company who through the entire
economic crisis, largely created by banks, maintained that they were a
"safe" bank and a "good" bank just stole $45 from me, an employee.
This is a company that just got done telling me at the all employee
event about our company slogan "All of US serving you". They talk
about 5 star service. This is how they treat their employees, how
would they treat a regular person that walks into the branch off the
street?
The eye opener is that I work for a piece of shit conglomerate bank
that will step on me just as fast as anyone. I suppose it is a useful
lesson to know how people think of you, but it doesn't feel good. My
recommendation, as an employee and an ex-customer, never bank with
this bank. Now I will draft this all in a letter, while on company
time and printed on company paper with a company printer, and see what
response I get when I send a formal complaint to the headquarters in
Minneapolis. Wish me luck.
