Hello Brian,
Thank you for letting us know the game, Battlefield: Bad Company 2, has not yet arrived to you. We will report a shipping problem and send a replacement copy if one is available or the next available game in your GameQ. Once a game is shipped, we will send you an email confirmation.
It is likely you will receive the original copy of the game as well. When it arrives to you, please let us know and we will update your account. You can then return the extra game to us in its pre-paid shipping envelope and enjoy playing the other.
We apologize for the inconvenience and frustration. If you require additional assistance, please respond to this email at anytime as we provide email support 7 days a week, Monday - Friday 7:00 AM to 9:00 PM Central Time and Saturday - Sunday 8:00 AM to 4:30 PM Central Time. If you would prefer to talk to us directly, please reply to this email with a number where we can reach you and a convenient time or you may call us directly at (888) 986-6400, Monday thru Friday, 12:00 PM to 4:00 PM Central Time.
Please let us know if we can be of further assistance, please let us know.