I emailed them about the worm I found in one and all they sent me was a form letter about how occasionally this happens and thanking me for my feedback so good luck.
I signed up for utilities discounts a few months back, got accepted, and I just got my electricity bill emailed electronically and I have $69.95 in credit towards my next bill... wut. 2015 looking pretty good already.
Oh whoa yeah looking at the bill breakdown they credited me back for July/Aug & Sept/Oct payments seeing I have it set at every other month for billing. Awesome.