Edison: Shall I go ahead and replace the Remote control for you?
S F: how? are you in california?
Edison: I am chatting with you from the AT&T global call center, which is based internationally and within the U.S. (Offshore response/Onshore response).
Edison: We strive to deliver superior customer service and have representatives available to assist you from a number of call centers. This center is located in India.
Edison: I am sorry but for security reasons, we do not disclose our specific location.
S F: yeah, that's what I thought