I did the same shit......but eventually I got sent to like 2 different links in which I had to d/l the latest and greatest software to put on my computer....then I had to d/l a patch to finally get my comp to recognize the Zune. After all that I still couldnt figure out how to transfer songs 1 by 1....finally I just synced it and it just took every track that was on my computer.
Damn, I had the original zune and never had those problems, there was an option when I first plugged it in that said something "Do you want media to synch automatically? Or choose what is synched?" or something like that I think.