Join the frustration!
CLICK HERE to view other sellers' frustration on the unfixed errors
Check it out, Here are my current problems with eBay's Selling Manager Pro:
1) My Shipping & Handling discounts are not being calculated to how they should be based on my shipping discounts rule I set on eBay! When creating combined invoices for shipping & handling discounts, the calculator overstates the shipping and handling amount by not applying the discounts!
I contacted eBay and they told me to contact the SMP Team. I called them, and they told me that they will call me right back. THEY NEVER DID!
2) I am unable to update my current listings to apply the UNKOWN changes eBay has made to item details! For CDs, they now use the following rules for condition: New, Like New, Very Good, Good, and Acceptable. Before the UNWARNED change, they were only using New & Used.
I get errors when trying to revise my items! Too much work for these dumb ass changes eBay is doing without warning any sellers!
3) The SMP Template is missing MANY columns which forces you to read, research, and follow steps in the SMP Manual to fill the damn missing fields. But then the correct entry for International Shipping & Handling and Discounts cannot be found anywhere!
I contacted them and they transferred me to 3 reps that were clueless!
These bitches better reimburse me for my SMP fees that I pay each month on some useless ass tool! Using their tool has cost me many hours with frustrating results. Good thing I know Excel quite well and know how to work around certain shit. Otherwise I would go insane trying to use the tool as well as understand their stupid ass SMP manual. Oh yea, I also found errors in their damn manual which the claimed wasn't an error at first. After I broke it down sentence by sentence to the stupid ass rep. He said I was correct. The changes were made! LOL!
CLICK HERE to view other sellers' frustration on the unfixed errors
Check it out, Here are my current problems with eBay's Selling Manager Pro:
1) My Shipping & Handling discounts are not being calculated to how they should be based on my shipping discounts rule I set on eBay! When creating combined invoices for shipping & handling discounts, the calculator overstates the shipping and handling amount by not applying the discounts!
I contacted eBay and they told me to contact the SMP Team. I called them, and they told me that they will call me right back. THEY NEVER DID!
2) I am unable to update my current listings to apply the UNKOWN changes eBay has made to item details! For CDs, they now use the following rules for condition: New, Like New, Very Good, Good, and Acceptable. Before the UNWARNED change, they were only using New & Used.
I get errors when trying to revise my items! Too much work for these dumb ass changes eBay is doing without warning any sellers!
3) The SMP Template is missing MANY columns which forces you to read, research, and follow steps in the SMP Manual to fill the damn missing fields. But then the correct entry for International Shipping & Handling and Discounts cannot be found anywhere!
I contacted them and they transferred me to 3 reps that were clueless!
These bitches better reimburse me for my SMP fees that I pay each month on some useless ass tool! Using their tool has cost me many hours with frustrating results. Good thing I know Excel quite well and know how to work around certain shit. Otherwise I would go insane trying to use the tool as well as understand their stupid ass SMP manual. Oh yea, I also found errors in their damn manual which the claimed wasn't an error at first. After I broke it down sentence by sentence to the stupid ass rep. He said I was correct. The changes were made! LOL!