PS3 DNS error (80710102)
- Thread starter Fucky McFuckerson
- Start date
PS3 Forums said:
Okay, for those of you that have been having problems connecting to the PSN lately and get the error 80028EA5 when trying to sign on and also get error 80710102 when either testing the connection or trying to check for a system update, this may be a big help. There have been many possibles fixes posted and they have worked for some people, but others like me tried them with no success. This one, however, worked for me. How about some speculation first though? :smileyhappy:
I called Sony support today and the woman told me that they have been getting a lot of complaints about problems related to ours, and the engineers are looking into it. She also suggested that it may just be congestion from the newly released update and system maintenance performed. However, if it were just congestion, wouldn’t everyone be affected by this? Certainly, this is not the case as only a minority (which is still quite large) of the SAME people are reporting this problem. Surely, we would be able to access it once in a 1000 tries if it were just congestion.
So, if it is not congestion, can it still be the Sony servers? I believe that the problem lies within the way some people’s DNS (Domain Name System) is configured and is communicating with the Sony servers. This would explain how people can access websites on the PS3 but not the PSN. I believe that in the new update, something happened where DNS values are not “accepted” like they were before by the PSN.
The solution lies perhaps in the post that NexVision and nlong2 have been posting around here (sorry if someone else was the originator):
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For those of you still having problems, there is nothing (unfortunately) that Sony is going to be able to do for you. It appears to be a ISP issue. I believe you must change your current DNS address(es). There are many services out there that offer free DNS routing for instance --- OpenDNS is one. Their information is below.
Change your DNS settings to the OpenDNS servers:
* 208.67.222.222
* 208.67.220.220
The above DNS servers are offered free from https://www.opendns.com/start/.
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Okay, here are the steps that I did to utilize this information to my advantage. I’ll try to make it as simple as possible:
EDIT: For detailed steps on how to do this with your router specifically, click this link to go to OpenDNS's setup page:
LINK
1) Leave your PS3 settings on automatic/easy (probably what you already had it set as before).
2) Locate the IP address of your router. For example’s sake, mine is a D-Link DI-604 with IP 192.168.0.1
3) Open a web browser (Firefox or Internet Explorer for example) on a computer connected to your router (The PS3’s browser might also work but I didn’t try that).
4) In the address bar, type in the IP address of you router.
5) If it asks for a username and password, enter whatever you set it as. If you never set one, check the manual with your router and it will probably give the default username and password. If you can’t find one, try username “admin” with no password. Also, try "admin" for the password.
6) Once you get in, look for the setting to enter "DNS Primary and Secondary." (In mine, it was under “WAN.”
Once you find it, enter the values above for DNS (208.67.222.222 primary and 208.67.220.220 secondary). - Mine had 0.0.0.0 for both primary and secondary before I did this which makes me further believe that this was the problem. - Make sure to apply the changes.
7) Check the connection on your PS3 and hope that it is working.
Best of luck, and thanks to NexVision and nlong2 for the information.
Jared
EDIT - Some people have noted that it may also work if you just change the DNS values on the PS3 (instead of the router) under manual network configuration for DNS. This did not work for me (it did work for some others), but it may be worth a shot before configuring your router. Special thanks to TheWorld360 for this bit of info.
EDIT - If the above DNS values do not work, others are reporting that 4.2.2.1 (primary) and 4.2.2.5 (secondary) work as well as they are the DNS values for the North American servers. Thanks to Lord Of The Ping for this info.
I called Sony support today and the woman told me that they have been getting a lot of complaints about problems related to ours, and the engineers are looking into it. She also suggested that it may just be congestion from the newly released update and system maintenance performed. However, if it were just congestion, wouldn’t everyone be affected by this? Certainly, this is not the case as only a minority (which is still quite large) of the SAME people are reporting this problem. Surely, we would be able to access it once in a 1000 tries if it were just congestion.
So, if it is not congestion, can it still be the Sony servers? I believe that the problem lies within the way some people’s DNS (Domain Name System) is configured and is communicating with the Sony servers. This would explain how people can access websites on the PS3 but not the PSN. I believe that in the new update, something happened where DNS values are not “accepted” like they were before by the PSN.
The solution lies perhaps in the post that NexVision and nlong2 have been posting around here (sorry if someone else was the originator):
-----------------------------------------------------------------
----------------------
For those of you still having problems, there is nothing (unfortunately) that Sony is going to be able to do for you. It appears to be a ISP issue. I believe you must change your current DNS address(es). There are many services out there that offer free DNS routing for instance --- OpenDNS is one. Their information is below.
Change your DNS settings to the OpenDNS servers:
* 208.67.222.222
* 208.67.220.220
The above DNS servers are offered free from https://www.opendns.com/start/.
-----------------------------------------------------------------
----------------------
Okay, here are the steps that I did to utilize this information to my advantage. I’ll try to make it as simple as possible:
EDIT: For detailed steps on how to do this with your router specifically, click this link to go to OpenDNS's setup page:
LINK
1) Leave your PS3 settings on automatic/easy (probably what you already had it set as before).
2) Locate the IP address of your router. For example’s sake, mine is a D-Link DI-604 with IP 192.168.0.1
3) Open a web browser (Firefox or Internet Explorer for example) on a computer connected to your router (The PS3’s browser might also work but I didn’t try that).
4) In the address bar, type in the IP address of you router.
5) If it asks for a username and password, enter whatever you set it as. If you never set one, check the manual with your router and it will probably give the default username and password. If you can’t find one, try username “admin” with no password. Also, try "admin" for the password.
6) Once you get in, look for the setting to enter "DNS Primary and Secondary." (In mine, it was under “WAN.”
Once you find it, enter the values above for DNS (208.67.222.222 primary and 208.67.220.220 secondary). - Mine had 0.0.0.0 for both primary and secondary before I did this which makes me further believe that this was the problem. - Make sure to apply the changes.7) Check the connection on your PS3 and hope that it is working.
Best of luck, and thanks to NexVision and nlong2 for the information.
Jared
EDIT - Some people have noted that it may also work if you just change the DNS values on the PS3 (instead of the router) under manual network configuration for DNS. This did not work for me (it did work for some others), but it may be worth a shot before configuring your router. Special thanks to TheWorld360 for this bit of info.
EDIT - If the above DNS values do not work, others are reporting that 4.2.2.1 (primary) and 4.2.2.5 (secondary) work as well as they are the DNS values for the North American servers. Thanks to Lord Of The Ping for this info.
